With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
Process Automation Solution:
B2B Process Automation
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- B2B Process Automation
Automate interaction with partner and supplier websites to take your purchasing, supply chain, and services to the next level
If your business partners fail to provide web service or XML feed access, data integration with partner applications may seem impossible. But Kapow makes it easy to automatically extract, transform, integrate and migrate data from partner applications and websites. Using standard login credentials (username and password), access partner data without error-prone and time-consuming manual cut-and-paste. Also, Kapow includes powerful visual extraction and transformation capabilities for XML- and EDI-based feeds for a complete B2B integration solution.
Featured Customer Success Stories in B2B Process Automation:
Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
Vodafone uses Kapow to aggregate content and services from operating companies around the world.
Challenge
- Vodafone Global hosts a very large heterogeneous intranet environment called Vista that supports 66,000 internal users.
- The previous portal infrastructure was based on Epicentric/BEA WebLogic 6. They needed to migrate content to BEA ALUI (now Oracle).
Solution
- Vodafone used Kapow to aggregate content and services from different operating companies around the world (e.g. UK, Germany, Spain, Italy, Egypt) and for clipping internal and public web content into the portal. Scope of the implementation was 250 clipping robots on 2 CPUs.
- As part of the implementation, they developed single sign-on capability that enables employee access to clipped internal applications via a single portal.
- Selected parts of Vista – for example, a BPM tool for travel management – were mobile-enabled with the Kapow integration module.
Results
- The improved employee productivity by adding public web content to existing portals and enabling single sign-on access to intranet applications.
- By using Kapow, they were able to migrate and repurpose content in a fraction of the time/cost of competing solutions.
Kapow helps Atento achieve swivel chair automation, processing new accounts in 10 seconds per form.
Challenge
- Atento is a leading provider of call center services in Spanish- and Portuguese-speaking markets.
- They wanted to do “swivel chair automation” of bank processing for new accounts – loans, credit cards, savings accounts – to eliminate manual data entry.
- Their current system required an army of people to take the paper forms and type them into the online system.
Solution
- They are using Kapow to automate web data extraction and integration with internal systems.
- Kapow eliminates the delays and errors associated with manual data entry.
Results
- With Kapow they can process each form in 10 seconds.
- This allowed them to allocate the resources to more productive tasks.
Germany's largest independent insurance broker uses Kapow to automate data flow.
Challenge
- AWD wanted to create integration points for data flows between their employee intranet and agent extranet.
- Traditional methods were too costly and time consuming.
Solution
- Kapow has enabled them to clip and import targeted extranet content.
- Content is migrated between incompatible CMS platforms using an integration robot, providing real-time synchronization.
Results
- Eliminated manual cut-and-paste data entry.
- Significantly improved timeliness of information flow.
Plastic Jungle enables customers to sell, buy, exchange or donate gift cards. With Kapow, they can automatically log into gift card sites to validate gift card balance.
Challenge
- Plastic Jungle needed an efficient way to verify gift card balance.
- Manual processes were time consuming, expensive and error-prone.
Solution
- They use Kapow robots to automate the process of logging into gift card sites
- The robots are able to verify the balance on electronic gift cards that owners want to sell to Plastic Jungle.
Results
- The Kapow solution automates web intelligence and integrates seamlessly with their web-hosted application.
- By eliminating manual verification processes, the accuracy and volume of day-to-day transactions significantly improved.
JB Hunt, one of the largest transportation logistics companies in North America, keeps trucks running at capacity by harnessing real-time web data with Kapow.
Challenge
- Reduce freight costs by filling all trucks on all routes to capacity.
- To achieve this goal, they needed real-time access to relevant information from diverse sources, including logistic and payment information, but access to secure/external databases was seemingly impossible.
Solution
- Kapow web intelligence robots enable them to monitor public and partner websites for freight bid information in real time.
- They can integrate data from hundreds of partners and companies within a complex value chain.
- Data flows are integrated using web application interfaces. This eliminates the need for manual copy and paste between systems.
- The solution provides mobile access to application data, crucial for a transportation company.
Results
- More trucks are running with full loads, reducing freight cost per mile.
- Automating data integration has reduced cost (and errors) associated with manual data entry.
- Real-time visibility into partner logistics drives increased margin, revenue and customer satisfaction.
- CFO has a real-time view of cash flow.
Leading European telco automates web data integration and eliminates data search errors.
Challenge
- The company has shopping and information portals that include content from partner websites.
- They were having a problem with low quality search results. In many cases, content could not be found, because a partner had not included specific tag information in their content.
Solution
- By using Kapow to automate web data integration, structured content is delivered from partner sites for indexing with Microsoft / Fast Technologies.
Results
- Improving search results has improved customer satisfaction.
- It has also improved revenue by getting customers to the product information they need to make purchase decisions.
The NOAA uses Kapow to search, collect, integrate and disseminate content from over 100 sources in real time to support research by federal agencies, non-profits and universities.
Challenge
- The NOAA needed a more effective way to search, collect, integrate and disseminate content from over 100 sources in real time. They considered back-end integration methods, but that approach was too costly.
- Source applications used different technologies: .NET, Java, Cold Fusion, etc.
- Content sources did not have APIs.
- They had no federated search mechanism for publications on the source systems.
- They had no way to create searchable and customizable RSS feeds from content across available sources.
Solution
- The Kapow solution didn't require APIs. Where there were APIs, Kapow leveraged them in a fraction of the time, because the point-and-click development environment took care of low-level API calls and results parsing.
- When content is updated on partner sites, Kapow robots capture and surface the content in real time without the need for back-end access to source sites.
- A single search captures content in all partner sites.
- An RSS search engine locates search terms within RSS feeds. A personalized RSS feed mechanism can generate RSS feeds for individual users.
Results
- 90% less time and resources than alternative approaches.
- No UI redesign was needed.
A leading provider of branded merchandise is using Kapow to aggregate supplier data from partner sites so visitors to their e-commerce platform can take advantage of bulk discounts and an industry view of all promotional products and pricing.
Challenge
- Their existing platform only offered intra-company purchasing aggregation – so you could receive a volume discount based on orders your colleagues placed around the same time. They wanted to offer a new technology platform that would give users a view into all products, group discounts and pricing in the branded merchandise industry.
- Specifically, they wanted to pull product data from partner/supplier websites into their application to give customers a 360 degree view of promotional products from 1 website.
Solution
- Kapow automates web intelligence from partner sites, with no coding required.
- Robots will be used to complete e-commerce transactions.
Results
- Their customers are now able to take advantage of bulk discounts while choosing from a larger inventory of products. This results in substantial cost savings and improved service.
- Kapow enables them to integrate with partner/supplier applications in an automated fashion, something they couldn't do before.
Standard is using Kapow to surface content in internal applications and to automate web intelligence.
Challenge
- They needed to provide data to Yodlee in real time to take advantage of Yodlee's data, payments and risk management utility.
- They also wanted to provide web access to an internal financial application.
Solution
- Kapow technology will automate data extraction and migration to Yodlee.
- By clipping the financial service application into a Kapow-hosted portal on Amazon EC2, they are able to surface it on Standard's Jive platform using an iFrame.
Results
- Kapow technology enabled Standard to provide data to Yodlee in real time.
- Kapow's solution for surfacing the internal financial application saved 1 year of development time.